Shipping & Returns - Wrapsody Gifts

In-store Pickup Order Policies:

Now offering in-store pickup for online orders for all locations.
If your entire order can be fulfilled by one Wrapsody store near you, there will be a pickup option at checkout.
A pickup option will not be available if all items on the order are not in-stock at one store.
Orders that cannot be fulfilled by one location for pickup will have to be shipped.
As a small business, we cannot guarantee same-day fulfillment for pickup orders.
Please allow 1 to 2 business days for your order to be fulfilled.
You will receive a "ready for pickup" email when the store has fulfilled your order.
Due to higher volumnes of store traffic on the weekends and our stores being closed on Sundays, pickup orders placed on a Saturday may not be ready until Monday.

Standard Shipping Policies:

All orders over a subtotal of $100 are eligible for free shipping.
As a small business, we are not able to offer express or overnight shipping. Orders are shipped via UPS Ground or USPS Priority Mail.
Please note that our mail carriers do not run for pickup on Saturdays and our stores are closed on Sundays. Orders placed after 2pm on Friday and during the weekend may not be fulfilled or picked up by the mail carrier until the following Monday.
Orders can take up to 2 business days to be processed. Shipping notifications are sent via email when your order is officially shipped out.
Shipping can take 3-7 business days depending on its destination. Please note this is just an estimate based on shipping times we see on average.
Delivery times are in the hands of the carrier once packages leave our stores.
Occasionally, items in an order might be split between multiple stores to be fulfilled. Your shipping charges will not change if we have to ship your order in multiple shipments

Return and Exchange Policies:

We will gladly accept returns within 14 days from when your package was delivered
If your order is received with a wrong, missing, or damaged item, please contact our web team within 3 days of receiving your order. Our web team can be reached via phone at 334-833-9944 or via email at web@shopwrapsody.com
Before returning or exchanging any items in your order, customers must reach out to the webstore service via the email or telephone number listed above to request a return form
Most items are eligible for returns. Please see exclusions below.
Clothing must have original tags attached and be in un-worn, un-washed condition.
Non-returnable items: open/used merchandise, seasonal merchandise, sale items marked FINAL SALE, food items, and customized or personalized items.
Return shipping costs are the customer’s responsibility.
Return shipments must be shipped back within 14-days from package delivery in order to be considered for a refund. Please allow time for us to receive your return once you ship it out.
Refunds can only be processed back to the original form of payment. If you paid with a gift card of any type, please save it. We're unable to refund to any other payment type.
Please note that any returns submitted after the 14 day return period will be considered for store credit only.
Any returns sent back without prior notice or without a return form will be considered for store credit only.
When exchanging an item, return shipping is still the customer’s responsibility, but Wrapsody will happily ship the replacement item at no cost to the customer.
Original shipping is non-refundable unless a mistake is made by Wrapsody during order fulfillment.
To save on return shipping, you may drop off your online return, along with the original invoice, at your nearest Wrapsody location. Our web team will be notified of the return and can process your refund within 24 hours, as sales associates at these locations are NOT able to process online order refunds.
Customers may bring an online order to a Wrapsody location for exchange, as in-store sales associates are able to process this transaction if the customer is exchanging for an item of equal or greater value.

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In-store Pickup Order Policies:

Now offering in-store pickup for online orders for all locations.

If your entire order can be fulfilled by one Wrapsody store near you, there will be a pickup option at checkout.

A pickup option will not be available if all items on the order are not in-stock at one store.

Orders that cannot be fulfilled by one location for pickup will have to be shipped.

As a small business, we cannot guarantee same-day fulfillment for pickup orders.

Please allow 1 to 2 business days for your order to be fulfilled.

You will receive a "ready for pickup" email when the store has fulfilled your order.

Due to higher volumnes of store traffic on the weekends and our stores being closed on Sundays, pickup orders placed on a Saturday may not be ready until Monday.

Standard Shipping Policies:

All orders over a subtotal of $100 are eligible for free shipping.

As a small business, we are not able to offer express or overnight shipping. Orders are shipped via UPS Ground or USPS Priority Mail.

Please note that our mail carriers do not run for pickup on Saturdays and our stores are closed on Sundays. Orders placed after 2pm on Friday and during the weekend may not be fulfilled or picked up by the mail carrier until the following Monday.

Orders can take up to 2 business days to be processed. Shipping notifications are sent via email when your order is officially shipped out.

Shipping can take 3-7 business days depending on its destination. Please note this is just an estimate based on shipping times we see on average.

Delivery times are in the hands of the carrier once packages leave our stores.

Occasionally, items in an order might be split between multiple stores to be fulfilled. Your shipping charges will not change if we have to ship your order in multiple shipments

Return and Exchange Policies:

We will gladly accept returns within 14 days from when your package was delivered

If your order is received with a wrong, missing, or damaged item, please contact our web team within 3 days of receiving your order. Our web team can be reached via phone at 334-833-9944 or via email at web@shopwrapsody.com

Before returning or exchanging any items in your order, customers must reach out to the webstore service via the email or telephone number listed above to request a return form

Most items are eligible for returns. Please see exclusions below.

Clothing must have original tags attached and be in un-worn, un-washed condition.

Non-returnable items: open/used merchandise, seasonal merchandise, sale items marked FINAL SALE, food items, and customized or personalized items.

Return shipping costs are the customer’s responsibility.

Return shipments must be shipped back within 14-days from package delivery in order to be considered for a refund. Please allow time for us to receive your return once you ship it out.

Refunds can only be processed back to the original form of payment. If you paid with a gift card of any type, please save it. We're unable to refund to any other payment type.

Please note that any returns submitted after the 14 day return period will be considered for store credit only.

Any returns sent back without prior notice or without a return form will be considered for store credit only.

When exchanging an item, return shipping is still the customer’s responsibility, but Wrapsody will happily ship the replacement item at no cost to the customer.

Original shipping is non-refundable unless a mistake is made by Wrapsody during order fulfillment.

Customers may bring an online order to a Wrapsody location for exchange, as in-store sales associates are able to process this transaction if the customer is exchanging for an item of equal or greater value.