Shipping & Returns - Wrapsody Gifts - Auburn and Hoover, Alabama

Holiday Policies for 2025

For best chance of delivery by Christmas, order must be placed by 12pm(noon)CT on Dec 16th. We cannot guarantee that orders placed after this deadlinewill make it in time for Christmas.
Due to the holiday season, orders placed between Nov 1st - Dec 20th that are being given as Christmas gifts are eligible for exchange only until January 9th! Non-seasonal items can be exchanged for equal or greater value in-store, or you can mail your exchange to our webstore for store credit.
Items not sent back before this deadline will be considered final sale.
Items must be returned within our standard 14-day return policy to be considered for a refund.
After Dec 20th, all orders are subject to our normal return and exchange policy
Orders may take up to 2-3 business days to be fulfilled.
You will be notified via email when your order ships out. Based on current shipping times, please allow 3-5 business days to receive your order (shipping times are subject to change)
Once packages leave our store they are in the hands of the mail carrier.
As a small business, we are unable to offer express or overnnight shipping.
Orders placed after Dec 23rd may not be fulfilled until Dec 27th or Dec 29th, as we will not have employees available at all locations to fulfill orders during Dec 24th-26th.
All store locations will be closed on Dec 25th.
Online services will be closed Dec 25th and 26th. Any calls, chats, and emails regarding online orders will be answered beginning Dec 27th.

Standard Shipping Policies:

All orders over a subtotal of $100 are eligible for free shipping.
As a small business, we are not able to offer express or overnight shipping. Orders are shipped via UPS Ground or USPS Priority Mail.
Please note that our mail carriers do not run for pickup on Saturdays and our stores are closed on Sundays. Orders placed after 2pm on Friday and during the weekend may not be fulfilled or picked up by the mail carrier until the following Monday.
Orders can take up to 2 business days to be processed. Shipping notifications are sent via email when your order is officially shipped out.
Shipping can take up to 3-5 business days depending on its destination. Please note this is just an estimate based on shipping times we see on average.
Delivery times are in the hands of the carrier once packages leave our stores.
Occasionally, items in an order might be split between multiple stores to be fulfilled. Your shipping charges will not change if we have to ship your order in multiple shipments.
At this time, we do not offer in-store pick-up. Our website inventory is combined from all our store locations and our system is not able to tell which location may have the items in your order.
If you are looking for an item at a specific location, please call that Wrapsody location directly to inquire about an item's availability.

Return and Exchange Policies:

If your order is received with a wrong, missing, or damaged item, please contact our Web Store Service within 3 days of receiving your order. Webstore Service can be reached via phone at 334-833-9944 or via email at web@shopwrapsody.com
Before sending back any items in your order, whether returning or exchanging, customers MUST reach out to the webstore service via the email or telephone number listed above to request a Return Authorization Form
Most items (see exclusions below) are eligible for returns.
Clothing must have original tags attached and be in un-worn, un-washed condition.
Non-returnable items: open/used merchandise, seasonal merchandise, sale items, food items, and customized or personalized items.
Return shipping costs are the customer’s responsibility.
Any return shipments MUST be sent back within 14 days from when your package was delivered in order to be considered for a refund (please allow 5-7 days within the 14-day window for us to receive your return)
Refunds can only be processed back to the original form of payment. If you paid with a gift card of any type, please save it. We’re unable to refund to any other payment.
Any items sent back after the 14-day return period will be considered for store credit only.
Orders sent back without prior notice or without a Return Authorization Form will be considered for store credit only.
When exchanging an item, return shipping is still the customer’s responsibility, but Wrapsody will happily ship the replacement item at no cost to the customer.
Original shipping is non-refundable unless a mistake is made by Wrapsody during order fulfillment.
To save on return shipping, you may drop off your online return, along with the original invoice, at your nearest Wrapsody location. Our webstore team will be notified of the return and can process your refund within 24 hours, as sales associates at these locations are NOT able to process online order refunds.
Customers may bring an online order to a Wrapsody location for exchange, as in-store sales associates are able to process this transaction if the customer is exchanging for an item of equal or greater value.

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Holiday Policies for 2025

For best chance of delivery by Christmas, order must be placed by 12pm(noon)CT on Dec 16th. We cannot guarantee that orders placed after this deadlinewill make it in time for Christmas.

Due to the holiday season, orders placed between Nov 1st - Dec 20th that are being given as Christmas gifts are eligible for exchange only until January 9th! Non-seasonal items can be exchanged for equal or greater value in-store, or you can mail your exchange to our webstore for store credit.

Items not sent back before this deadline will be considered final sale.

Items must be returned within our standard 14-day return policy to be considered for a refund.

After Dec 20th, all orders are subject to our normal return and exchange policy

Orders may take up to 2-3 business days to be fulfilled.

You will be notified via email when your order ships out. Based on current shipping times, please allow 3-5 business days to receive your order (shipping times are subject to change)

Once packages leave our store they are in the hands of the mail carrier.

As a small business, we are unable to offer express or overnnight shipping.

Orders placed after Dec 23rd may not be fulfilled until Dec 27th or Dec 29th, as we will not have employees available at all locations to fulfill orders during Dec 24th-26th.

All store locations will be closed on Dec 25th.

Online services will be closed Dec 25th and 26th. Any calls, chats, and emails regarding online orders will be answered beginning Dec 27th.

Standard Shipping Policies:

All orders over a subtotal of $100 are eligible for free shipping.

As a small business, we are not able to offer express or overnight shipping. Orders are shipped via UPS Ground or USPS Priority Mail.

Please note that our mail carriers do not run for pickup on Saturdays and our stores are closed on Sundays. Orders placed after 2pm on Friday and during the weekend may not be fulfilled or picked up by the mail carrier until the following Monday.

Orders can take up to 2 business days to be processed. Shipping notifications are sent via email when your order is officially shipped out.

Shipping can take up to 3-5 business days depending on its destination. Please note this is just an estimate based on shipping times we see on average.

Delivery times are in the hands of the carrier once packages leave our stores.

Occasionally, items in an order might be split between multiple stores to be fulfilled. Your shipping charges will not change if we have to ship your order in multiple shipments.

At this time, we do not offer in-store pick-up. Our website inventory is combined from all our store locations and our system is not able to tell which location may have the items in your order.

If you are looking for an item at a specific location, please call that Wrapsody location directly to inquire about an item's availability.

Return and Exchange Policies:

If your order is received with a wrong, missing, or damaged item, please contact our Web Store Service within 3 days of receiving your order. Webstore Service can be reached via phone at 334-833-9944 or via email at web@shopwrapsody.com

Before sending back any items in your order, whether returning or exchanging, customers MUST reach out to the webstore service via the email or telephone number listed above to request a Return Authorization Form

Most items (see exclusions below) are eligible for returns.

Clothing must have original tags attached and be in un-worn, un-washed condition.

Non-returnable items: open/used merchandise, seasonal merchandise, sale items, food items, and customized or personalized items.

Return shipping costs are the customer’s responsibility.

Any return shipments MUST be sent back within 14 days from when your package was delivered in order to be considered for a refund (please allow 5-7 days within the 14-day window for us to receive your return)

Refunds can only be processed back to the original form of payment. If you paid with a gift card of any type, please save it. We’re unable to refund to any other payment.

Any items sent back after the 14-day return period will be considered for store credit only.

Orders sent back without prior notice or without a Return Authorization Form will be considered for store credit only.

When exchanging an item, return shipping is still the customer’s responsibility, but Wrapsody will happily ship the replacement item at no cost to the customer.

Original shipping is non-refundable unless a mistake is made by Wrapsody during order fulfillment.

Customers may bring an online order to a Wrapsody location for exchange, as in-store sales associates are able to process this transaction if the customer is exchanging for an item of equal or greater value.